Since 100% of your score in obtaining a firefighter badge is in the oral
board, what are you missing that's keeping you from gaining that badge?
December 3, 2008
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In This Issue
1. Quick Presentation Skills Tip
2. Entry Level Skills Tip
3. Robs Corner
4. Promotional Level Skills Tip
(Entry level should read this too)
5. New Badges
7. Resource Websites for Candidates
Francisco just opened up you can find all the info here.
This written is probably going to be a FSI test. You can find out more on this
SFFD test soon here:
1. Quick Presentation Skills Tip
Holiday Shopping: Sale: Half-Off Our Most
Successful Program! Tell friends and relatives what you want for Christmas
is something to help you get a firefighter badge. Get our entry level Gold
Package Program with the companion CD series "It's Your Turn in the Hot Seat" CD
series with this Holiday Special and F-R-E-E Shipping! Check it out here:
At a recent Good Guys Hot Rod Show in Pleasanton, CA
http://www.good-guys.com/ they were going to fire up several dragsters and
funny cars at 1:30 p.m. At the appointed time there was a gang of mid-age,
young and older white hair fans like me.
As they fired up the first
dragster the crowd went silent as the ground vibrated with the RPMís. Every guy
standing there didnít have to say a thing. They all felt the same heart warming
deep in the bones feelings and soul of these long time fans. It was raw
I thought this could be the
same as an oral board interview panel when you tell your signature stories.
They might not say anything or give you any other indication but the right
signature stories about you that no one else can tell can ignite thoughts,
emotions and feelings that connect you directly to the panel members. Then they
can think we have been waiting for this all week.
A candidate who had been
testing for 5 years just called me. This was Jasonís first interview since he
went through our program. He said just coming into the holding pen with the
other candidates he felt different. He said the other candidates were just
hanging their heads with no enthusiasm.
Jasonís first oral question was
why do you want to be a firefighter? Jason briefly lost his thoughts and
started off giving clone answers. When he saw the panel members start to glaze
over and look off in the distance, he heard a voice in his head say ďItís Show
TimeĒ. Jason immediately made a u- turn and came out swinging with his killer
signature story. He said it was exactly how we said it could happen. The panel
members looked up, dropped their pens and Jason took them on the journey with
his life experiences.
Why did Jason call? He made the
cut and was heading in for his chiefs interview today. One excited guy. An
early Christmas present?
This is the program Jason used to turn things around:
http://www.eatstress.com and learn how entry
level and promotional candidates are improving their interview scores up
to 15 points and nailing that badge!
Want Captain Bob to come speak to your group? See
Some of our products are now available with a payment plan. More Here:
2. Entry Level Skills Tip
very tough questions how would you guys
recently went through an interview and they asked some questions I felt very
are a rookie firefighter going on an interior attack on a structure fire and
your captain orders you to go in n you know if you go in that you will die. they
even say that I have flashbacks before entering???
Captain Bobís Reply:
Violating a Direct Order Scenario:
The way this question is usually presented is you are being sent in alone. In
this scenario type question one panel member is usually asking you this
question. If you can create banter back and forth with the panel member, as if
they were the Captain who is giving you the order, you can start building up
You can start out by repeating the order to make sure you understood it. The
Captain will confirm thatís the order. Than you can banter back and forth if you
notice safety concerns. Once you get to point where the rater officer wants the
task carried out ask him what the department policy is with sending one man into
a fire? They will probably say they have a 2 in to out policy. Then, look
directly at the panel member and ask, ďAs my captain are you asking me to
violate department policy?Ē If the answer comes back yes, thatís what you will
Hey, in real live you might do something else. But again the oral board is
fantasyland in many ways. Just go through the drill. You could add that you
donít know what the Captains plan is or what additional resources they have
coming that could be in place before you advance a line, perform a rescue or any
other emergency situation.
A recent candidate got to the point where you were and he refused to follow the
order. Later in the interview a panel member gave him the opportunity to revisit
his decision. That should have been a clue they wanted him to follow the order.
More on violating a direct order here:
If someone asks you what you need to help you get a firefighter badge, tell them
you want our Gold Package with the companion ďItís Your Turn in the Hot SeatĒ CD
Series!!! Check it out here!:
While Youíre here get a 10 day test drive of
selected inside secrets how to get a badge. Learn more here:
Bottom line getting a badge is
all presentation skills!
http://www.eatstress.com/faq.htm for the FREE 101 Inside
Secrets How to Get a Badge!
Ask Captain Bob any questions
The secret Formula to get a badge here:
3. Robs Corner
Hereís Robís take on the above question:
recently went through an interview and they asked some questions I felt very
You are a rookie firefighter going on an interior attack on a structure
fire and your captain orders you to go in n you know if you go in that you will
die. they even say that I have flashbacks before entering???
Captain Robís Reply:
The second question is one of the oldest and most ask of all time. The
interesting thing is that the answer changed back in the mid to late 80ís
depending on the part of the country and progressiveness of the department. It
used to be that you just did what the captain said, "He has more time and
knowledge than me, he must know best", was the correct answer.
The first thing I would do is ask if there is a life hazard or known rescue in
the fire. While we still wonít go into a no win situation regardless we do fight
fire differently with a life is at risk. But I have never heard this question
asked where there was a rescue.
I would then point out what I see to the captain. He may not have seen it. While
the captain is in change at an emergency, we rely on the rest of the crew
passing on what they see, we canít notice everything. It didnít say if you were
to go in by yourself or if he was going with you, but usually it is by yourself.
I would ask if the department has a two-in-two-out policy. If it does, and it
should, I would say, ďSo are you asking me if I would violate the departmentís
policies? The answer is no, I canít. But I can do a lot of firefighting from
where I am". I am not sure what you mean by flash backs, but if you have
information of a change in fire conditions that is something the captain should
announce to everyone on scene.
One thing it is good to know and memorize is the priorities of the fire service.
"I will risk a lot to save a lot, a little to save a little, and I will risk
nothing to save that which cannot be saved". If it is that hot in a fire no one
could be alive in there. If you were to go in and be injured or killed that
would do no one any good and change the whole fire ground. Everything would
change from fighting the fire, to saving you.
Where ever you might be
stuck in the hiring process from the written or video testing, physical agility
CPAT, oral interview, psych interview, background, polygraph, or medical, you
can find new powerful information on Captain Robís new web site here:
CAPTAIN ROB (Thank you)
For more on entry level coaching visit
4. Promotional Level Skills Tip
Peer Counseling and Conflict Resolution
The key ďNuggetĒ goal here is
to gain an agreement. If you donít get an agreement you failed the exercise!
First gain all the facts. In order to gain all the facts you must be a good
listener. Nothing is going to change until you listen and understand the
problem from all sides. Many people arenít good listeners. Instead of
listening, theyíre planning their rebuttal. You will gain big points here by
focused listening, affirming, confirming, and repeating back to the person you
are counseling how you understand their point of view. Statements like, ďI
understand your point of view and position,Ē shows your concern to resolve the
situation for a "win" situation for all concerned.
Situation: You are asked to
talk to one of your employees about being late. Some of these sessions are set
up to be confrontational from the beginning. Not matter what you do, they just
keep pressing and being difficult. Your goal here is not matter if they try to
blame others, not take responsibility, say you have done the same things is to
bring them back to the issue at hand.
Remembering to include youíve
always been a good employee, what has changed? The goal again is to get an
agreement that the behavior will change and set a follow up date to check the
progress. More on peer counseling will be covered in the CD.
Some role playing sessions are
set up to not be resolved in one meeting, just to see how you will respond. If
you are unable to resolve the issue in one meeting session, schedule another
time on your calendar before your first sessionís ends or you will fail this
Before any interview, you MUST
be knowledgeable about your department policies and procedures. When you are
asked a question that relates to a policy it will make your answers credible
with this formula:
1. We have a policy that
governs this situation.
2. This is why the policy was
3. Why you would implement the
A personal story that relates to
Example: Question. As an
officer, what would you do about a firefighter who was growing a ponytail?
1. We have a policy that states
that there will be no long hair.
2. It was instituted because it
was a safety issue.
3. I would give an order to
correct the situation using the policy and to maintain standards.
4. Story: I was assigned to a
station as an acting captain for several months covering an officer who was off
after surgery. One of the firefighters had started growing a ponytail. Once it
got beyond the department standard, I set up a peer counseling session. I
listened and validated his opinions and reminded him of the policy. At the end
of the session, the exchange led to a better appreciation and understanding of
the policy and an agreement to remove the ponytail.
Itís ironic that you might mess
up a little on a fire problem, but lose more points by not handling a ponytail
or conflict problem.
Tony was presented this
role-playing peer counseling session: You have a paramedic firefighter who is
slacking off on his household duties. He felt he needed to concentrate more
time on his paramedic skills.
As Tony entered the room to
play out this segment of the test he outlined the problem with the role-playing
firefighter and asked him if he understood the problem. He did. The
firefighter tried to defend himself with his major responsibility of patient
care and the others on the crew were not helping.
Tony took the approach that we
could accomplish both goals. The fire/medic needed to come on line with his
duties and Tony would make sure time was available for the him to work with the
crew to bring their skills up to assist him better. An agreement was reached.
Tony said he was going to schedule a date in his day timer in three weeks to
make sure the goals were accomplished.
Tony shot ahead of his
competition on this section of the test because he first listened to the
problem, validated the concerns of the firefighter and was able to resolve the
situation by accomplishing the needs of both parties. None of the other
candidates had set a date to review the progress of the situation. Tony was
excited when he called that he got his promotional badge.
Wait! While you're here Captain Bob wants
to give you a 10 day FREE test drive of selected
inside secrets how to get a promotional badge. Learn more here:
For more on our promotional program visit
5. New Badges
Capt. Bob and Capt Rob,
Its been about two years since
you helped me get my dream badge. So I think I owe you all a very large
THANK YOU!! I tested for about 5 years with little success. I had all
the bells and whistles to build a huge resume but I wasn't getting anywhere. So
one day at my Dads firehouse I met a new Boot (the name we probies get), and I
asked him if he had any suggestions on how to pass an oral board. He sat me down
for two hours and explained to me what your program was all about and how it
made such a significant difference in his oral board scores. I was so excited I
bought your gold package that same afternoon! WOW! I heard about Capt. Bob
before through the fire dept. testing community, but never thought that it could
be as help full as it was. I did the coaching as well and you helped me take my
stories and present them in a professional straight to the point way. So with
all that being said, I didn't only get on my dream fire dept. but I ended up
getting a total of four offers from other departments. So I went from just not
good enough to four job offers after using your product and doing the coaching.
Man your stuff works! THANK YOU!!
I grew up in a firehouse. I
didn't know anything else but that. I now happy to say that I am one of only two
known families in Colorado that is a fourth generation career firefighter. To
top it off I work on the same dept with my Dad, now you cant beat that! OK one
more thing and I'll be done. Just today I was at our Admin. building and I ran
into our Chief. He approached me and asked if I would be willing to talk with
his son about oral boards because he heard that I did so well on mine. I did my
oral boards two years ago. Talk about saying stuff that makes them remember you
wow! So I met with his son this afternoon and he reminded me of me. I gave the
same speech that was given to me years ago and told him that if he really wants
the job that he should to get your product. And hopefully he will. In closing THANK
YOU both so very much for making my dreams come true and helping
continue a long family tradition.
Fraternally, Jason Reynolds,
West Metro Fire Rescue Colo
Hi Capt Bob,
I recommend your products on a very regular basis. After using your study
guide I came out number two on a list of over one thousand to get hired. I also
came out number two on my LT promotional exam using your promotional exam info.
So I know how powerful your programs are.
Thanks for all of your valuable
help, now and in the past!
LT, Engine 5
West Metro Fire Rescue
More badges here:
To see how candidates have improved their position in gaining a badge
Check out the current "Bonus Nugget" oral board tip
Keep this handy guide in your work shop
and when Chrismas shopping for your loved one.....
DRILL PRESS: A tall upright machine useful for suddenly snatching flat metal
bar stock out of your hands so that it smacks you in the chest and flings your
beer across the room, denting the freshly-painted part which you had carefully
set in the corner, where nothing could get to it.
WIRE WHEEL: Cleans paint off bolts and then
throws them somewhere under the workbench with the speed of light. Also removes
fingerprints and hard-earned calluses from fingers in about the time it takes
you to say, ''What The....??''
ELECTRIC HAND DRILL: Normally used for spinning
pop rivets in their holes until you die of
SKILL SAW: A portable cutting tool
used to make studs too short.
PLIERS: Used to round off bolt heads Sometimes used in the creation of
BELT SANDER: An electric San ding tool
commonly used to convert minor touch-up jobs into major refinishing jobs.
HACKSAW: One of a family of
cutting tools built on the Ouija board
principle. It transforms human energy into a crooked, unpredictable motion,
and the more you attempt to influence its course, the more dismal your
VISE-GRIPS: Generally used after pliers, to completely round off bolt heads.
If not hing else is available, they can also be used to transfer intense
welding heat to the palm of your hand.
WELDING GLOVES: Heavy duty leather gloves used to prolong the conduction of
intense welding heat to the palm of your hand.
OXY-ACETYLENE TORCH: Used almost entirely for lighting various flammable
objects in your shop on fire. Also handy for igniting the grease inside the
wheel hub you want the bearing race out of.
TABLE SAW: A large stationary power tool
commonly used to launch wood projectiles for testing wall integrity.
HYDRAULIC FLOOR JACK: Used for lowering an automobile to the ground after
you have installed your new brake shoes, trapping the jack handle firmly under
EIGHT-FOOT YELLOW PINE 2X4: Used for levering an automobile upward off of a
trapped hydraulic jack handle.
E-Z OUT BOLT AND STUD EXTRACTOR: A tool ten times harder than a ny known
drill bit that snaps neatly off in bolt
holes thereby ending any possible future use.
BAND SAW: A large stationary power saw primarily used by most shops to cut
good aluminum sheet into smaller pieces
that more easily fit into the trash can after you cut on the inside edge of the
line instead of the outside edge.
TWO-TON ENGINE HOIST: A tool for testing the maximum
tensile strength of everything you forgot to
CRAFTSMAN 1/2 x 24-INCH SCREWDRIVER: A very large pry bar that inexplicably
has an accurately machined screwdriver tip on the end opposite the handle.
PHILLIPS SCREWDRIVER: Normally used to stab the vacuum seals under lids and
for opening old-style paper-and-tin oil cans and splashing oil on your shirt; b
ut can also be used, as the name implies, to strip out Phillips screw heads.
STRAIGHT SCREWDRIVER: A tool for opening paint
cans. Sometimes used to convert common slotted screws into
PRY BAR: A tool used to crumple the metal surrounding that clip or bracket
you needed to remove in order to replace a 50 cent part.
HOSE CUTTER: A tool used to make hoses too short. Works equally as well on
boxes and thumbs.
HAMMER: Originally employed as a weapon of war, the hammer nowadays is used
as a kind of divining rod to locate the most expensive parts adjacent the object
we are trying to hit.
MECHANIC'S KNIFE: Used to open and slice through the contents of cardboard
cartons delivered to your front door; works particularly well on contents such
as seats, vinyl records, liquids in plastic bottles, collector magazines, refund
checks, and rubber or plastic parts. Especially useful for
slicing work clothes, but only while wearing them.
"DAMMIT" TOOL: Any handy tool that you grab and throw across the garage
while yelling ''DAMMIT'' at the top of your lungs. It is also, most often, the
next tool that you will need.
7. Resource Websites for Candidates:
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Code 3 Publishing. Fire Captain Bob Smith, Speaker, Author, Publisher
Information Products on How to Get a Badge.
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Phone: 888-238-3959 local 925-846-3959 Fax: 925-846-9650
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